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General Terms and Conditions 

Welcome to our website!

Please read this document carefully before finalizing your booking, because by using the service you accept the contents of these General Terms and Conditions (hereinafter referred to as “GTC”). This document is concluded in electronic form only and will not be filed. The Parties consider themselves bound by it. It is not retrievable and does not refer to any code of conduct.

If you have any questions about these General Terms and Conditions, the use of the Website, the purchase process or if you would like to discuss your specific needs with us, please contact us using one of the contact details provided!                                                             

DEFINITIONS

The capitalised terms listed herein shall have the same meaning throughout the GTC.

User: any natural or legal person who enters into a contract by initiating a purchase and who makes a payment by credit card through the Website or pays the court reservation fee by bank transfer or cash.

Service Provider: the operator of the website https://vbteniszpecs.hu

Website: the website https://vbteniszpecs.hu

Parties: the Service Provider (Seller) and the User (Customer) together

Contract: the contract of sale between the Service Provider and the User which is concluded upon acceptance of these GTC.

Tennis Hall: covers the entire tennis court area, including the associated social facilities (lobby, changing rooms, showers, toilets).

Court Usage: the use of a tennis court booked by the User through the Website.

Court Rental Fees: court rental fees as indicated on the website https://vbteniszpecs.hu.

Deadline: the start of the time slot booked by the User via the Website.

DATA OF THE SERVICE PROVIDER (operator of the Website):

Name:                        Gábor Viczencz individual entrepreneur

Registered office:      7634 Pécs, Ürögi fasor 2/B

Tax number:               90022810-1-22

Account holder bank: Raiffeisen Bank              

Bank account No.:      12072521-01972855-00100002

Contact information:

Phone: +36 70 307 8333

E-mail: info@vbteniszpecs.hu

  1. GENERAL PROVISIONS
  2. The User expressly acknowledges that the Service Provider is entitled to unilaterally amend these GTC and the House Rules and other documents referred to in these GTC. In the event of amendments to these GTC or other documents, the Service Provider shall notify the User of such amendments by publishing them on https://vbteniszpecs.hu.
  3. These GTC shall remain in force from 01.06.2024 until revoked or until the entry into force of the amendments.
  4. Language of the contract: Hungarian.
  5. The URL of its website: https://vbteniszpecs.hu, which is considered as a means of communication and sale between remote parties.
  6. Purpose of the service: the proper use of the Tennis Hall for the purpose of playing tennis during the period booked by the User through the website https://vbteniszpecs.hu.
  7. The detailed rules for the handling of the User’s personal data are set out in the Service Provider’s Privacy Policy, to which the User consents upon the conclusion of the Contract.
  8. The Contract for the service is concluded when the User presses the “Pay” button.
  9. The court rental fees published on the Website are gross prices in HUF.
  10. The services available on the website https://vbteniszpecs.hu do not require registration.
  11. The Service Provider is entitled to suspend the use of the Website in whole or in part without prior information or notification for the maintenance of the Website or for security reasons.
  12. The trademarks appearing on the website https://vbteniszpecs.hu and the entire content of the Website are the property of the Service Provider. It is prohibited to download, electronically store, process or sell the contents of the Website without the written consent of the Service Provider.
  1. RIGHTS AND OBLIGATIONS OF THE USER
  1. By clicking on the “Pay” button, the User accepts the Privacy Policy, the House Rules, the GTC and considers himself/herself bound by the contents of these documents.
  2. The User is liable to pay a fee after ordering the service. The User may only pay the fee via the Website by credit card or SZÉP card. After payment, an invoice will be issued and sent electronically in the form of an e-invoice to the e-mail address provided by the User. The User / Customer is fully responsible for the payment of the fees.
  3. The User shall take possession of the Tennis Hall from time to time in a condition suitable for its intended use and shall return it in a corresponding condition.
  4. The User shall use the Tennis Hall exclusively in accordance with the provisions of these GTC and the House Rules, in good faith and for the intended purpose, without prejudice to the rights and legitimate interests of others, and in return shall pay the Service Provider a Court Rental Fee.
  5. The User may use the Tennis Hall only for the period specified in this contract and only at his/her own risk! The User may enter the Tennis Hall from the 10th minute before the booked time slot. The User must leave the Tennis Hall no later than 20 minutes after the end of the booked time slot. The User is obliged to take care not to disturb other Users in any way during the period before or after the booked hours, and to acknowledge that this period may only be spent in the changing rooms or the lobby, and not on the tennis court.
  6. All Users are obliged to hand over the tennis court to the next Users at exactly on the hour!
  7. During his/her stay in the Tennis Hall, the User is entitled to use the social facilities (changing rooms, showers, toilets) in addition to the tennis court.
  8. The User acknowledges that it is strictly forbidden and dangerous to open or reach into the switch cabinets in the lobby. Neither the Service Provider nor the Owner can be held liable for any accidents resulting from the violation of this prohibition.
  9. The use of the referee’s chair placed next to the tennis court is prohibited due to the risk of falling, and the Service Provider shall not be liable for any accidents resulting from the violation of this prohibition.
  10. The User shall not use the Tennis Hall for any purpose other than that specified in this contract and shall not be entitled to lease it to any private person or legal entity.
  11. The User shall ensure the proper use of the Tennis Hall and shall comply with the House Rules and regulations for the use of the facility. The User undertakes to ensure that all persons admitted by the User comply with the regulations for the use of the facility. Persons to whom the User forwards the access codes received by e-mail are also deemed to be persons admitted by the User. The House Rules are available on the Website and in printed form in the Tennis Hall.   
  12. The Parties stipulate that no conversion work of any kind may be carried out in the Tennis Hall.
  13. The User shall be fully liable for any damage caused as a result of any breach of contract or improper use, in particular any damage caused by the User or by persons admitted by the User to the Tennis Hall and any part of the private property in front of the Tennis Hall (including the motor gate, cars parked inside the gate, adjacent buildings)!
  14. The User shall immediately inform the Service Provider orally and in writing of any damage occurring, and shall compensate the Service Provider for any damage within thirty days.
  15. The User acknowledges that the Service Provider is not liable for any damage caused to the User by third parties in connection with the use of the Tennis Hall, or for any damage caused by the User to third parties.
  16. The User acknowledges that the Service Provider will not provide a free of charge replacement service if the User fails to appear at the Tennis Hall at the time booked by the User.
  17. The Service Provider is not responsible for personal belongings left in the Tennis Hall; it is the responsibility of the User to keep them safe.
  18. The User further undertakes to keep the Tennis Hall and its surroundings clean during the period of use and to pay particular attention to the disposal of rubbish generated during the use of the Tennis Hall in rubbish bins.
  19. The User may share the access code with third parties. All liability in connection with the sharing of the access code and thus the use of the Tennis Hall by third parties rests solely with the User.
  20. The User acknowledges that if the use of the Tennis Hall becomes impossible due to reasons beyond the control of the Service Provider (e.g. failure of the access control system, leakages, burst pipes, blockages, failure of electrical devices, lighting fixtures, etc.), the Service Provider shall provide the User with a replacement opportunity exclusively from the free capacity of the courts without charging any additional fees or costs. In such case, the Service Provider shall not be liable for any compensation. 
  1. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER 
  1. The Service Provider shall be entitled to a Court Rental Fee.
  2. The Service Provider shall ensure the proper quality of the Tennis Hall, the hygiene and the safe condition of the court at all times.
  3. The Service Provider shall be entitled to check the contractual and proper use of the Tennis Hall at any time without unnecessary inconvenience to the User. If the Service Provider discovers any improper or non-contractual use, it may demand the immediate cessation of such use and the compensation of any damage caused by the User as a result of such use. If the User continues to use the Service in breach of the contract or for a purpose for which it is not intended, the Service Provider shall be entitled to terminate this contract with immediate effect and claim damages. In this case, the User may be temporarily or, in serious cases, permanently banned from using the site, and may be expelled from the site!
  4. The Service Provider shall make the Tennis Hall available to the User from time to time in a condition suitable for its intended use, and shall guarantee that the Tennis Hall is suitable for contractual use during the term of this contract, and that no third party has any rights that would restrict or prevent the User from exercising his/her right to use the Tennis Hall.
  5. The Service Provider shall bear all public charges related to the property that are borne by the Service Provider as the operator of the Tennis Hall.
  6. The Service Provider does not take any responsibility for valuables and other equipment left in the changing rooms, lockable lockers or on the court area. This provision also applies to vehicles left in the car park.
  7. All Users (including persons admitted by the User) may use the Tennis Hall and its equipment and facilities at their own risk. The Service Provider shall not be liable for any injuries or accidents that may occur, and shall not be liable for any compensation.
  8. In the event that the User misses the due date for payment of the Court Rental Fee, the User shall not be entitled to use the service until the amount due is paid to the Service Provider.
  1. BOOKING 
  1. The User may only select a time slot from the available time slots via the booking calendar on the Website.
  2. During the purchase, the User has the option to modify or delete the contents of the basket on the so-called “Basket” page.
  3. The so-called “Basket” page contains the total amount of the consideration to be paid for the selected Services, expressed in Hungarian forints, indicating the gross amount to be paid. The User shall not be liable for any additional costs over and above the amount of the consideration indicated here.
  4. The User shall enter the data required for the purchase on the “Checkout” page. The Service Provider shall not be liable for any damage resulting from the provision of incorrect, erroneous, incomplete or false data. The User shall be liable under civil and criminal law for the provision of accurate data, whether in the case of booking for himself or for a third party. The User shall bear the consequences if the Service Provider fails to reach the User at the e-mail address or phone number provided.
  5. The Service Provider shall be entitled to refuse the User’s order in justified cases, in particular in the event of providing false or incomplete data or any misuse of the Services.
  1. PAYMENT 
  1. The User shall pay a court rental fee to the Service Provider for the use of the Services, which fees are published on the website https://vbteniszpecs.hu. The User may only pay the fees via the Website by online payment by credit card or SZÉP card.
  2. The Service Provider shall be entitled to introduce or discontinue payment methods at any time at its sole discretion. The Service Provider may suspend the use of online payment by credit card at any time, in particular in the event of technical problems or temporary inoperability.
  3. The Service Provider reserves the right to change the amount of court rental fees payable under these GTC at any time. The right of change shall not apply to valid Contracts already concluded or to purchases or transactions already commenced.
  4. Before payment, the User shall accept the Privacy Policy, the House Rules and these GTC.
  5. The User may pay for the booking by credit card through a payment service provider. The reservation will be accepted by the Service Provider only if the online payment by credit card is successful after the reservation has been finalized.
  6. Online payment by credit card is accepted in such a way that the User pays the total amount for the reservation through the payment service provider contracted with the Service Provider, which is then credited to the Service Provider’s bank account.
  7. In the case of online payment by credit card, if the transaction is successful, the payment service provider immediately blocks the amount on the card and automatically notifies the Service Provider of the payment, thus informing the Service Provider that the payment for the reservation has been successful.
  8. The Service Provider does not record and does not store the User’s bank card and SZÉP card data. In accordance with data security requirements, the Service Provider does not have access to card data, which may only be processed by payment service providers.
  9. Online payment by credit card is carried out through an electronic system operated by the following payment service provider contracted with the Service Provider, which is completely independent of the website: OTP SimplePay system (operator: SimplePay Zrt., headquarters: 1138 Budapest, Váci út 135-139. 5. floor, customer service: ugyfelszolgalat@simple.hu +36 1/20/30/70 3-666-611, company registration number: 01-10-143303, registration authority: Company Registry Court of Budapest Capital Regional Court, VAT number: 32835155-2-41).
  10. If the online payment by credit card is unsuccessful, the OTP SimplePay page will redirect the User back to the Booking summary page, where he/she can try to pay online by credit card again. If the User does not return to the website from the external electronic interface, the transaction will be considered unsuccessful. The transaction shall also be deemed unsuccessful if the User clicks on the “Back” or “Refresh” button of the browser on the external payment interface.
  11. Online payment by credit card is governed by the business rules of the payment service provider, the card company concerned and the financial institution issuing the card and crediting the amount. For online payment by credit card, the browser must support SSL encryption.
  12. The Service Provider shall not be liable for any errors that may occur during payment by credit card and shall not be liable for any damage or misuse that may occur during or as a result of payment by credit card.
  13. The User understand that Gábor Viczencz e.v. (7634 Pécs, Ürögi fasor 2/B) data controller, the following personal data stored in the user database of vbteniszpecs.hu will be transferred to SimplePay Zrt., as data processor. The range of data transmitted by the data controller is as follows: name, billing address, email address, telephone number. The nature and purpose of the data processing activity carried out by the data processor can be found in the SimplePay Data Management information sheet at the following link: https://simplepay.hu/adatkezelesi-tajekoztatok/
  1. PURCHASE OF SEASON TICKETS 
  1. The User has the option to purchase a season ticket for 10 or 20 sessions through the Website. After the payment of the chosen season ticket, the system automatically generates a coupon code, which is sent by the Service Provider to the e-mail address provided by the User. The User must then return to the Website, where he/she will be able to select the dates that suit him/her from the booking calendar.
  2. Due to the access control system, it is not possible to book more than one session at the same time; sessions can only be booked one by one. Once the time has been chosen, before payment, the User must copy the code received by e-mail in the “coupon code” field, which entitles him/her to a 100% discount on the booking fee for ten or twenty sessions. The coupon code can be used at any time during the validity of the season ticket.
  3. The User acknowledges that the validity period of the 10-session season ticket is 3 months from the date of purchase, and the validity period of the 20-session season ticket is 6 months from the date of purchase. At the expiry of the validity period, unused sessions are also considered as used, and the Service Provider is not obliged to provide access to the court after the expiry date, nor to pay any compensation. 
  1. INVOICING 
  1. The Service Provider shall provide the service and issue an invoice in accordance with the data provided by the User.
  2. The Service Provider shall be entitled to verify the veracity of the User’s data, and to refuse the User’s order in case of providing incorrect or untrue information.
  3. The Service Provider issues an electronic invoice for the online purchase, which is sent electronically to the e-mail address provided by the User.
  4. An electronic invoice can only be issued, transmitted and stored in electronic form, and its paper version cannot be used as an original authentic document.
  5. The Service Provider shall issue the electronic invoice automatically on the basis of the data provided by the User, using an electronic invoice service provider. The electronic invoice service provider is Számlázz.hu (operator: KBOSS.hu Kft., VAT number: 13421739-2-41, company registration number: 01-09-303201, registered office: 1031 Budapest, Záhony utca 7.).
  6. By clicking on the “Pay” button, the User expressly declares that he/she accepts the electronic invoice and the transfer of his/her data to the electronic invoice provider. If the User has mistakenly provided an incorrect name or address on the invoice and the invoice has been issued with this incorrect content, the User is entitled to request a correction of the invoice once, provided that 15 days have not yet elapsed since the original invoice was issued. 
  1. ENTRY 
  1. The User acknowledges that the Tennis Hall booked by him/her operates without a reception desk or staff presence.
  2. After a successful online payment by credit card, the system will automatically send to the e-mail address provided by the User all the necessary information required to access the Tennis Hall. It is the User’s responsibility to read this information carefully and follow the instructions.
  3. After the payment, the system generates unlock buttons (gate unlock button and entrance door unlock button), which are also sent to the e-mail address provided by the User. The User shall be liable for any damage resulting from the inaccuracy of the e-mail address. The unlock buttons may be shared, the User may share the unlock buttons with third parties, but in this case the User shall be liable for any damage resulting from the use of the unlock buttons in breach of the contract or for a purpose other than that for which they were intended.
  4. The resale of the unlock buttons for commercial or trade purposes or for any other profit is prohibited.
  5. In the event of sharing the unlock buttons, the new holder of the unlock buttons agrees to these GTC and the other rules of the Service by using the unlock buttons. All responsibility for the sharing of unlock buttons rests solely with the User.
  6. The gate unlock button entitles the User to 5 openings in the following time interval: from 15 minutes before the start of the hour to 25 minutes after the end of the hour. The entrance door unlock button also entitles the User to 5 openings from 10 minutes before the start of the hour at the earliest. From the inside, the entrance door can only be opened by pressing the button on the wall next to the door, without any time limit.
  7. The User acknowledges that the automatic access system may fail at any time for reasons beyond the control of the Service Provider. If the User is unable to access the Tennis Hall by means of the unlock buttons received by e-mail, he/she shall notify the Service Provider by phone. If the Service Provider is unavailable or is unable to let the User into the Tennis Hall within 5 minutes, the Service Provider shall provide the User with a replacement option exclusively from the free capacity of the courts without any additional charge or cost.

The replacement option does not apply in cases where the User is unable to access the Tennis Hall through his/her own fault, while the system is demonstrably functioning properly (e.g. he/she has not carefully read the information e-mail required for entering, has not brought a Smartphone, etc.).

  1. CANCELLATION CONDITIONS 
  1. The User may not exercise his/her right of withdrawal or cancellation pursuant to Article 29 (1) (l) of Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses if the reservation is for a specific time/time slot (day). The right of withdrawal may not be exercised in the following cases: in the case of a contract for a service relating to leisure activities, if a deadline or a period for performance has been fixed in the contract.
  2. 24 hours before the booked session, the User has the option to re-book the tennis court for a later date by using one of the above contact details (e-mail or phone). In case of cancellation within 24 hours, the full court rental fee will be charged and for those with a season ticket, the session will be considered as used up, i.e. it cannot be replaced.
  1. COMPLAINT RESOLUTION 
  1. The Service Provider is available to the Users at the phone number +36 70 307 8333 or at the e-mail address info@teniszpecs.hu.
  2. The Service Provider shall reply to the written complaint in writing within thirty days of receipt and send it to the User at the e-mail address provided by the User. The Service Provider shall state the reasons for its rejection of the complaint. In the event of rejection of the complaint, the Service Provider shall inform the User in writing of the authority or conciliation body to which the User may refer the complaint, depending on its nature.
  3. The Service Provider is not subject to the Code of Conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.
  4. The User may contact the consumer protection authority in case of any consumer protection problem. The consumer protection authority will act on request or ex officio to investigate the market conduct of the business from a consumer protection point of view. However, the individual case of the User will be resolved by the conciliation body, i.e. the consumer protection authority will refer the applicant’s case to the conciliation body. The consumer protection authority of first instance is the government agency, and the decision of the consumer protection authority can be directly appealed in court.
  5. The competent conciliation body according to the registered office of the Service Provider is: the Baranya County Conciliation Board operated by the Pécs-Baranya Chamber of Commerce and Industry; registered office: 7625 Pécs, Majorossy I. u. 36.; phone: +36-72/507-154; e-mail: info@baranyabekeltetes.hu; website: baranyabekeltetes.hu
  6. The conciliation body is competent for the out-of-court settlement of disputes between the consumer (natural person User) and the entrepreneur concerning the quality of service and the conclusion and performance of the contract between the parties (consumer dispute). For this purpose, the conciliation body shall attempt to reach an agreement between the parties and, if this is unsuccessful, shall rule on the case in order to ensure the simple, quick, efficient and inexpensive enforcement of consumer rights. Upon request, the conciliation body advises the consumer or the business on the rights and obligations of the consumer. The conciliation body is an independent body working alongside the county chambers of commerce and industry.